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Blizzard

Postby Goofydoofy » Fri Aug 06, 2010 3:36 pm

I would highly suggest nobody purchase a Blizzard product. This has been my experience with them:


From: Darin Koutney
Sent: Friday, August 06, 2010 11:57 AM
To: 'sales@blizzard.com'
Subject: Refund Order# 1210xxxx 26/07/2010

Since I have been unable to continue my trail game with no restrictions after paying for the full version of the game and because I have received no help with this matter in over eleven days (See below), I am asking for a complete refund on this order. You will find that the account the game code with attached to has never been used. That is because since I made the purchase, I have not been able to continue with the character I created on my trail account and nobody has made any effort at all to help me after countless phone calls and numerous emails.

I will give you until the 13th of August, 2010 to email me a confirmation that a complete refund has been issued back to my credit card or I will file a fraud claim with my credit card company. Or, you can have the issue below resolved completely to my satisfaction without delay. That includes the correcting of the character/account issue and 30 days play time.

If you have any questions or need anything further, you can contact me at this email address, which is the same as my account name. Or, you can phone me at 714-658-xxxx (hidden for this post) and leave a message with a direct phone number I can return the call to a specific person without going thru disconnects and automated messages.

Darin Koutney

Original Contact Information Below:


-----Original Message-----
From: Darin Koutney
Sent: Tuesday, August 03, 2010 5:24 AM
To: 'alexandero.support@blizzard.com'
Subject: RE: RE: -+-Account and Technical Services Request-+-

Alex, I have tried to contact that phone number for 7 straight days and every time I call, the hold queue is full and I get disconnected. That is completely unacceptable. I've waited 8 days for the email support to tell me I need to use the phone support which does not accept calls. Basically, you are telling me I can get no support and I need to dispute the charge for the game on my credit card and get a refund and be done with this whole thing? I am going to need something more then call the phone support line which does not accept calls. Give me somebody's direct line to call to get this resolved if it has to be done over the phone. Ask me the security questions through email. Something that actually works!

Thanks

Darin Koutney

-----Original Message-----
From: alexandero.support@blizzard.com [mailto:alexandero.support@blizzard.com]
Sent: Monday, August 02, 2010 9:21 PM
To: Darin Koutney
Subject: Re: RE: -+-Account and Technical Services Request-+-

Hello,

My name is Alex. I am with Blizzard Entertainment's customer service department. Thank you for taking the time to contact me regarding your current issue.

We will be happy to assist with your account. However, because of security concerns, you will need to contact the Billing and Account Services department via telephone so that we may verify your account and assist you directly. Representatives are on hand to take your call 7 days a week between 8am and 8pm Pacific Time, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378. We look forward to helping you get this resolved.

PLEASE NOTE: For security purposes, Billing & Account Services cannot discuss or modify account specific details via email.

Many account questions, such as billing dates and current subscription times, can be resolved by checking your account status online. You may check the status of your account at anytime by accessing the Account Management page on http://www.worldofwarcraft.com/account.


Sincerely,

Alex O.
Customer Services
Blizzard Entertainment
http://www.blizzard.com/support

-----Original Message-----
From: darin koutney
To: support@blizzard.com
Sent: 7/31/2010 10:32:56 AM
Subject: RE: -+-Account and Technical Services Request-+-

This issue has not yet been resolved. Please see below for the problem.

Thank You

Darin Koutney

-----Original Message-----
From: support@blizzard.com [mailto:support@blizzard.com]
Sent: Saturday, July 31, 2010 3:55 AM
To: Darin Koutney
Subject: -+-Account and Technical Services Request-+-

Greetings,

Thank you for contacting Blizzard’s Account and Technical Services department. Due to our current wait times we are sending this follow up email. We recognize that some players may have already received answers to questions they’ve submitted. The instructions in this email will help us to identify those still in need of assistance and thereby reduce wait times.

First, we want to assure you that we received your email. Second, your assistance in following the instructions in this email allows us to provide you and the rest of our player community the most efficient service possible. Please do not respond to this email, if your issue is resolved. Doing so could potentially create longer wait times. If you have received the necessary answer to resolve your issue and you do not reply, we will consider your issue closed.

If you have not received a response then please read through the list of common issues below. If the links provided do not sufficiently answer your question, and you require additional assistance, please reply to this email; you will not have lost your place in line and we will address your concerns in the order in which they were received.

*** If your account has been compromised and you’ve not yet received notification that your issue is in queue to be addressed, please review the Compromised Account Information section of this email. ***

•For questions regarding Recruit-A-Friend or trial accounts please go here:
http://us.blizzard.com/support/article. ... oryId=2331

•For questions regarding Authenticators please go here:
https://us.blizzard.com/support/article ... oryId=3533

•For questions regarding the Pet Store please go here:
https://us.blizzard.com/support/article ... oryId=3533

•For questions regarding the Blizzard Store please go here:
http://us.blizzard.com/support/article. ... leId=22765

•For questions regarding password resets please go here:
https://us.blizzard.com/support/article ... oryId=2322

•For questions regarding Paid Character Transfers please go here:
https://us.blizzard.com/support/article ... oryId=2327

•For questions regarding Faction Changes please go here:
https://us.blizzard.com/support/article ... oryId=2317

•For questions regarding Parental Controls please go here:
https://us.blizzard.com/support/article ... oryId=2322

•For any questions regarding subscription payment please go here:
http://us.blizzard.com/support/article. ... oryId=2324

•For questions regarding World of Warcraft account cancellation please go here:
http://us.blizzard.com/support/article. ... oryId=2324

=================COMPROMISED ACCOUNT INFORMATION==================

If you are reporting your account as compromised (hacked, stolen, etc) and have not received notification that your issue is in queue to be addressed, please email our In-Game Support staff directly at WoWGM@Blizzard.com with the following information:

E-Mail Subject: World of Warcraft Account Compromise

In the E-Mail’s Body, include:
WoW Account Name:
Battle.Net Account Name:
Normal Play Realm:
Known Losses:

Please note, if you have received notification no response is necessary. As stated previously, unnecessary responses could potentially create longer wait times.

Account compromises most often occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or key-logger. We recommend following the http://us.battle.net/security/checklist.html on our Account Security site at http://us.battle.net/security/index.html.

Thanks,

Account and Technical Services
Blizzard Entertainment


-----Original Message-----
From: Darin Koutney
To: web.support@blizzard.com
Sent: 7/26/2010 4:01:29 PM
Subject: [en]World of Warcraft -- Other -- Character Transfer or Account Change

Contact Information -----------------------
Name: Darin Koutney
Email:


System Information ------------------------
IP:

Request ------------------------------------
Product: World of Warcraft
Category: Other -- Character Transfer or Account Change

Description --------------------------------

Let me start by saying I've had nothing but trouble trying to get a full version of this game to work on my account. My trail expired and I tried to do a online upgrade, but the system would not process my payment. I tried calling but the hold que was full. So, I got a digital download and activated to full version that way and instead of activating my trail account to full, it created a whole different account and now my character is not on that account. I need either my character to be moved to WoW3 or to have WoW3 deleted and WoW2 changed to a full account. If this is going to take more then 24 hours, and anytime I've tried to get support it has taken more then 3 days to get a response, I expect my free 30 days on the account to be extended to the active date this problem is resolved. I want to like this game but I am having nothing but trouble and customer service has been very slow in resolving/responding to issues. Please help ASAP.
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Re: Blizzard

Postby Ceruis » Fri Aug 06, 2010 4:12 pm

Nobody likes you.
Alan - Fenny's little helper

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Re: Blizzard

Postby Goofydoofy » Fri Aug 06, 2010 6:45 pm

Including me.
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Re: Blizzard

Postby bill » Mon Aug 09, 2010 8:38 am

Well, having dealt with Blizzard as well [and let me start by pointing out Goofy fraternizing with the enemy!] is that their phone service is THE worst. As for emailing, they take days to get back on issues that should take mere moments.

But, they always resolve any issues I've had.

Goofy, you did the trial and you are upset because you can't play that character? I can understand your pain but I promise you spent more time trying to communicate with Blizzard than it would take to level the character again, as painful as that might seem.

BTW Earthen Ring, best server out there ;) As for Blizzard, good luck I hope they work everything out.
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Re: Blizzard

Postby Meso » Mon Aug 09, 2010 8:53 am

Be careful with the email support.
I've recently received a couple emails telling me there was something wrong with my game account.
But it seemed a bit odd since I don't have any account with blizzard. :jester
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Re: Blizzard

Postby Goofydoofy » Mon Aug 09, 2010 10:43 am

I'm done with them. I won't pay for that kind of service. I am disputing the charge and the can suck my dick. Now that is some customer service!
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Re: Blizzard

Postby Worff » Mon Aug 09, 2010 6:25 pm

Meso wrote:Be careful with the email support.
I've recently received a couple emails telling me there was something wrong with my game account.
But it seemed a bit odd since I don't have any account with blizzard. :jester


Sounds like a scam to get your game info. Similar e-mails have gone out saying there is something wrong with your bank account, and wanting you to verify info =\
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Re: Blizzard

Postby sinadar » Mon Aug 09, 2010 7:49 pm

funny thing is my nephew plays wow and has never purchased the game nor pays for any subscription... its such a hacked out game with so many servers it's pethetic
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Re: Blizzard

Postby Serano » Mon Aug 09, 2010 8:47 pm

Wow to playing wow having not purchased or pay for any account. that is a riot.
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Re: Blizzard

Postby bill » Tue Aug 10, 2010 9:49 am

Is it a private server?

People do that with EQ as well.
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